in the past, but it's now facing allegations that it's trying to minimize complaints about performance.claim Tesla had a secret"Diversion Team" in the Las Vegas area that aims to cancel range-related service appointments. If a customer complained that the range didn't live up to marketing claims, advisors in the team would tell owners that Environmental Protection Agency range figures were just predictions, and that battery degradation would reduce range.
The aim was reportedly to both save money and reduce strain on service centers already facing long appointment queues. Tesla updated its mobile app to remove appointment options for users asking about range, and instead gave them the choice of asking a company representative to call. The complaints don't stem from technical flaws, the insiders claim. Instead, Tesla supposedly began tinkering with range estimates roughly a decade ago to exaggerate figures when an EV was fully charged. Cars would only begin showing more accurate range numbers below a 50 percent charge. The company also gave vehicles a 15-mile range buffer when the estimate reached zero, much as combustion engine cars still have fuel in the tank when the gauge reads"empty.
It's not certain if Tesla continues to rely on code to exaggerate range, if the report is accurate. Tesla has disbanded its public relations team and isn't available for comment. However, the company has already faced criticism and legal trouble over range concerns.
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