The accolades recognise FNB’s leadership in areas such as the user experience of its digital interfaces, information security, and fraud prevention, among others.FNB CEO Jacques Celliers says, “It’s an honour to be recognised for being at the forefront of digital platform innovation on the African continent.”
“Even though each of our markets is at a different point in its digital journey, these awards indicate that we are on the right track with our strategy to build a trusted platform with reliable digital interfaces.” “We firmly believe that customer experience and fraud prevention are key contributors to building trust, and we’re delighted to be recognised as leaders in these areas, among others.
“With a record number of digital interactions, channels such as our FNB App have become a one-stop shop for millions of customers. We also made the FNB App free to access several years ago so that our customers didn’t have to pay for data to use it. We keep coming up with new ways to help our customers reach their goals,” says Celliers.
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