AI Chatbots Are The New Job Interviewers

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Chatbots are increasingly being used by companies to interview and screen job applicants, often for blue collar jobs. But like other algorithmic hiring tools before them, experts and job applicants worry these tools could be biased.

passed a law requiring employers who apply AI to analyze video interviews to notify applicants and obtain consent.

That’s part of the rationale behind Sense HQ, which provides companies like Sears, Dell and Sony with text messaging-based AI chatbots that help their recruiters wade through thousands of applicants.

removed its machine learning-based resume tracking system that discriminated against women because its training data was mostly composed of resumes of men.Matthew Scherer, senior policy counsel at the Center for Democracy and Technology For Rick Gned, a part-time painter and writer, a personality quiz was part of a chatbot interview he did for an hourly-wage shelf-stacking job at Australian supermarket, Woolworths. The chatbot, made by AI recruitment firm Sapia AI , asked him to provide 50- to 150-word answers for five questions and then analyzed his responses, looking forand skills that match the recruiters’ preferences.

 

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