Qantas record profit: delight for shareholders, distrust and derision from customers

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The company has achieved an eye-watering annual profit – but at the expense of soaring ticket prices, record complaints and plummeting trust

The enormity of the profit could even prove to be a flashpoint amid growing discontent over the ability of some companies to generate huge revenues while living costs surge.

It has been able to generate such huge returns by charging high ticket prices while offering less capacity – partly necessitated due to shortages of staff and aircraft supply chain issues – thereby generating large revenues and recording lower costs, to the detriment of travellers. Sign up for Guardian Australia’s free morning and afternoon email newsletters for your daily news roundup

 

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Strong year for Qantas with expected $2.5B profitQantas is set to announce a record full-year profit of approximately $2.5 billion. The airline is the dominant player in the market, and its high airfares have contributed significantly.
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