The CEO of Carnival explains how the company made a comeback after PR disasters and financial disappointment

  • 📰 BusinessInsider
  • ⏱ Reading Time:
  • 21 sec. here
  • 2 min. at publisher
  • 📊 Quality Score:
  • News: 12%
  • Publisher: 51%

Business News News

Carnival Corporation CEO Arnold Donald has prioritized engaging with the media and improving communication within the company and with customers.

) were not working together, so he asked his executives what success would like for their families, the brands or departments they oversaw, and the company as a whole in five years, then had them share the answers with each other. Increased collaboration among the company's brands has led to cost reductions for items like arugula and air travel, both of which were purchased by each brand without any coordination before Donald's tenure.

Donald also gained more insight into what Carnival's customers wanted, like different kinds of food and an easier process for boarding and leaving the company's ships. The latter led Carnival to develop Ocean Medallion, a small, circular device that passengers can wear that serves a variety of functions, like ordering food and drinks, opening cabin doors, and keeping track of family members.

 

Thank you for your comment. Your comment will be published after being reviewed.
Please try again later.
We have summarized this news so that you can read it quickly. If you are interested in the news, you can read the full text here. Read more:

 /  🏆 729. in BUSÄ°NESS

Business Business Latest News, Business Business Headlines

Similar News:You can also read news stories similar to this one that we have collected from other news sources.

The CEO of Carnival reveals the cruise industry's biggest challenge right nowThe biggest challenge the cruise industry faces is convincing more people to take cruises, Carnival Corporation CEO Arnold Donald Getting people to eat less!
Source: BusinessInsider - 🏆 729. / 51 Read more »

The CEO of the world's largest cruise company reveals the advice he would give to his 25-year-old selfCarnival Corporation CEO Arnold Donald told Business Insider he has made listening to his employees and customers a priority.
Source: BusinessInsider - 🏆 729. / 51 Read more »

Southwest CEO says mechanics deserve new contract, but company wants 'flexibility'Southwest Airlines Co's mechanics, who have been in labor contract talks fo...
Source: Reuters - 🏆 2. / 97 Read more »