Capital One Philippines reiterates its strong commitment to the future of the next generation. By advocating transformative education, the American bank holding company specializing in credit cards seeks to address the demand-supply challenges within the local IT and Business Process Management .study by Global management consulting firm Kearney, the IT-BPM industry is experiencing a “talent demand-supply gap.” The disparity might grow up to 400,000 in five years if left unchecked.
“The Philippines is a hub for customer experience due to its strong foundation that translates well in our industry,” said JP Paperman, Capital One Philippines Head of Operations. “Incorporating technology with the heart will put us in a place where there is no other footprint in the world that will compete with our workforce regarding future readiness.”
“Integrating skills required in the workplace with the current education system is key,” she added. “The focus should be on developing communication, business, and financial skills along with soft skills like persuasion, and de-escalation. Providing access to these skills will enable the youth to succeed in their workplace quickly.”
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