Desktop Support - Western Cape Cape Town - IT-Online

To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA

To ensure that calls are logged retrospectively if no call was logged for work completed To ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal supportPerform various tests on all hardware platforms and networks and document all operating system softwareCoordinate with Internal IT staff and customer to resolve technical issues and escalate same if requiredIdentify...

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