We’re looking for a Field Support superstar to join our team of problem-solvers and help us keep our software running smoothly.Call Updating – To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all callsUser Satisfaction – To ensure that the user is satisfied with the service provisionAll calls which can be resolved remotely is redirected back to the remote support team.
Call Ageing – Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details. Faulty Hardware – To ensure that all faulty parts are replaced and that parts removed are returned to stores
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