Walmart US CEO asked workers to email him their biggest complaints, and a surprising theme emerged from the deluge of 2,700 messages he got in return

"Can you send me three things where you think we've cut muscle instead of fat, and can you email it to me?'" Foran recalled asking, while recounting the incident at a UBS conference."Immediately, I could feel the emails coming in. I ended up getting about 2,700 emails."

"Small thing, but really important," Foran said."In the interest of saving money we'd taken those things out."Walmart US CEO says half his store visits make him 'grumpy' — and he's turning up the heat on managers He discovered that returning the toilet seat covers and fixing other"hygiene factors" were vital to getting employees involved in the turnaround plan, he said.

These investments gave workers"a reason to believe," which is critical when trying to motivate a workforce of 1.2 million people, he said. Walmart's quarterly same-store sales turned positive shortly after Foran took over, and they have been growing for four years.

Wait, telling employees you give a shit about what they think and actually following-up on their input improves morale and performance? Who would’ve thunk it. Alert Wharton biz school. They have a new thing to teach all MBA candidates. EmotionalIntelligence actually works! Phew.

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