Walmart upped its distribution center productivity by 13% in the last year and a half — and it wasn't by telling employees to 'work harder'

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'We're converting our people from firefighters into problem-solvers,' Greg Smith, the executive vice president of supply chain at Walmart US, told Business Insider.

AP Photo/David J. Phillipnetwork of distribution and consolidation centers, staffed by 102,000 associates, are tasked with keeping its stores stocked.

"We have been driving productivity really hard, not necessarily by making people work harder, but by finding obstacles and finding issues of failure that we can eliminate," Greg Smith, the executive vice president of supply chain at Walmart US, told Business Insider.Standardize approaches across the distribution network

"Think about a conveyor belt," Smith said."We want our conveyor belt to run 100% of the time. If it runs 70% of the time and goes down extended number of times, it impacts the productivity, it causes people to do work that's non-value added.

 

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