In an updated Passenger Cancellation Policy, Grab says passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. — The Star
Grab Malaysia will start charging a fee on passengers who cancel or who are late to their ride after a certain allowed amount of time starting from March 25. In an updated Passenger Cancellation Policy, Grab says passengers who cancel their rides five minutes after getting a driver, will be charged a fee ranging from RM3 to RM5. The exact amount depends on the type of vehicle or service that the passenger has ordered.
Sorry GrabMY you're cancelled
justiceforgrabdriver ironmaidin
Well I just cancelled one today. The driver said “I’m stuck in the traffic” and I replied “it’s okay, I can wait”. He then replied “it’s gonna be a long wait ma’am”. Then I asked him if I should cancel then he said “I can’t ask you to cancel but it’s up to you”.
used to have a driver mintak tambang lebih sebab dia cakap jalan jem then dia cakap tulis tempat lain tapi ambik tempat lain padahal tempat tu kalau jalan satu saat dh sampai. terpaksa bayar jugak sbb dia tak bagi turun.
Things started to get messy lately when GrabMY being the monopoly for public preferred transportation Do bear in mind to resolve few problems such as unrealistic fares during peak hours and rude drivers well i'm not surprise if soon enough grab is not on demand
A lot of people seem to forget Uber used to charge fees when the rider was at least 5 mins late.
ainasaleha
Good job GrabMY ....good job...now let us all use other service. Makin berlemak pulak diorang ni
anthonyloke GrabMY Has this been debated properly? I am a Platinum user, but have had drivers come late, refuse to come, ask to cancel etc. Feedback to Grab apps, email never receive response. Grab must improve drivers & customer service first. Enough of Grab monopoly.
and then it should be the drivers can't accept passenger request when there are still passengers inside the car. Drop off, first. We choose grab to save time and if it take too much time like 10 mins to wait, what's the point?
Well...consumer has the power.just opt for MyCar or other services or regular taxis...
Teruknya grab skrg GrabMY dah la mahal....goodbye je lah
oh well going uninstall then
Pernah jugak, aku pin location kat tempat aku selalu turun. Then dia boleh pulakk bawak lajak jauh gila dari tempat aku selalu turun. Aku cakap kat dia, dia buat tak dengar ke atau dia mmg tak dengar aku pun entah lah. Dh lah panas. Padan muka dia aku tak star langsung.
“A person is on borrowed time when his survival is being questioned rather than his merits defended”- Perak PKR Chief.👍👏 This is sooo true! Read more at
Then what about if drivers tell you to cancel? 🙄
How about when driver ask to cancel because of traffic jam cannot reach on time? GrabMY
Just same like uber before,driver cancel ride i yg kene byr outstanding 5 bucks
Drop this bitch
hello GrabMY haritu 2 driver asked me to cancel the booking by saying 'saya 4km jauh dari awak' and 'saya baru sampai rumah, nak rehat jap' so am i supposed to paid for it? i mean your driver yang suruh kot........
GrabMY What about drivers who is not moving at all (as shown in the apps driver location) after booking have been made? Showed that driver would arrive in 7 minutes but after 5 minutes, drivers location is the same. Happened to me twice at KLIA/KLIA2 (2017/2018).
GrabMY is there no 2 minute grace period where you can cancel without penalty? If I cancel in the first 2 minutes due to a change of plans or because the driver that accepted was much further away than expected, surely that doesn't inconvenience the driver very much no?
Hey can you all recommend other ehailing apps pleaseee
Time to look for other ride sharing providers then
This is one of the example. Accept first then baru nak mandi 😒🙄
GrabMY Pls monitor your drivers as well. There got many occasions that the drivers requested me to reject it as they don't want to go there due to congestions. In this case, what's the protection against consumers rights? Also, if the drivers are the one that cancel? Rebate
Pls do it on your drivers as well. They constantly rejected my rides.
Too much this Grap should be stop charges people's
Better use Mycar
You see this MalaysiaMycar ? It’s time for you guys to shine. Improve your service.
what if the driver cancel our ride? will they pay us ?
GrabMY rumah i dekat je dgn office tapi kalau time peak hour fee sampai 16 ke 18 rnggit. Guna mycar baru 7 ke 9 rnggit. Dduk kl takkan tmbng je dh sama harga untuk lunch dgn dinner 🤔🤔
Grab pun dah untung berjuta juta dari modal yang dia invest..so tahun ni kira tahun last dia untuk close company..ramai driver gantung kunci
Would this be a win-win situation for both parties?🤔
Goodbye grab 😂 Aku dh pin location baik, tunggu terpacak panas2 Boleh lak suruh aku pi jalan jauh sebab ko terlajak Masok2 kereta byk barang, store ke apa From platinum user 😜
Any suggestions on new calling rides? Heard there’s some new company just started
Monopoly
how about the drivers that make cancellation after 5 minutes?! Shouldn't they pay us too for WAITING?
How about the grab driver the one late? some people book grab for urgent, but then the driver come late
After the blood sucking taxi, next will be grab. Time to find other company lah...
GrabMY nothing to do with your cancellation charge but CHECK YOUR DRIVERS coz they like to wait somewhere instead of the place I'm waiting for pickup and ASK ME TO WALK TOWARDS THEM. But funny thing, I'm paying and not them but they're being demanding.
GrabMY rather than waiving the cancellation fee if driver doesnt show up after more than 10 mins of waiting,wouldnt it be fair if credits is reimbursed to the passenger?like many tweets here,sometimes the driver do take a long time compared to the estimate shown
GrabMY no no its not fair. Sometimes driver selamba je cancel our ride? Why not charge them too. 🤨😌
MONOPOLY LOGIC
Malaysian does not know that if u take ehailing in example in japan is a luxury. If u want good service and comfortable ride pay for the fees and service provided. Otherwise you can always use other means of public transport which is cheaper alternatives.
I used to use Grab. Now i use MY Car. Its much cheaper. And the same thing.
The decision has to be carefully explained cos many just jump the gun to say what if like this and that. Grab needs to promote the awareness to customers on the cancellation charges and how it works to the public. Simple QnA will do
This is what happen when we do not have anti monopoly rules in place.
The cancellation fee should go into driver/passengaer account. Not to GrabMY !
wise move
Time to switch to mycar, switch switch switch switch switch switch everybody
GrabMY I hope the same fee is imposed on drivers too. As a platinum member, I have been a constant victim of driver's cancellation.
Aimrail
Baki INAelectionObserverSOS
GrabMY come on grab. U want to implement what Uber did? Dah la tambang masa peak hour makin lama, makin mahal. Grab used to have nice & reasonable fee but not after they merge with Uber & become big & famous in Malaysia.
Driver cari tempat pun dekat setengah jam aku pulak kena bayar cancel fee f grab
good to hell grab
kapitalis as fuck GrabMY
The
gojekindonesia Look at all the dissatisfied comments aimed at Grab... it’s ripe time for Gojek to enter Malaysian market!
But driver ask for cancellation. How? Still we have to bare the cost GrabMY
The ugly head of monopoly rears its head. When is Lyft gonna come over?
Tunggu grab for 5mins, then the grab driver boleh mesej “saya nak ambil anak sekejap”. What kind of bullshit is that? GrabMY After this amik untung atas angin je for force cancellation
Bye bye Grab..I will try mycar from now on
what if the driver requested for the customer to 'cancel the ride' ? takde charge ke sebab customer tunggu? my time is money too
Wow... Genius.. Easy money by GrabMY ... 🙄
What if the driver cancel because he thinks the ride’s too cheap and a waste of his time and better opportunity?
Boycott... Takyah susah2.. kasi dia rasa..
dah kaya nak kaya lagi .... come on Malaysians boikot GrabMY MalaysiaBaharu
Thats what monopoly do....how if your driver cancels without even waiting at proper place and just give no passenger remarks...don’t be too arrogant and your days will be numbered
Salah satu cara halus utk hapuskan grab...bulan 7 nnt hanya kereta sedan dan keats saja boleh digunakan..
Absurd!
What if the driver cancelled?
This is what happens when it is too strong in the market. Well. We shall punish you one day like the taxis.
when we book grab time show 6 mints .but grab come to 8 mint 9 mint 10 mint late .so we cancle. you pepple late come and you pepple want we waiting here . never never if you pepple late come we cancle always no need to pay charge
Kalau dapat pmandu grab pervert nak cancel pon kena bayar ke?🤔
Charge the driver for last minute cancellation for wasting our time
Take your pick
Bye grab
Grab ni dia belum rasa kuasa social media. Semakin naik lemak. Tambang makin mahal. 👎🏼
|￣￣￣￣￣￣￣￣￣￣￣| | GRAB MAHAL TERUK | |＿＿＿＿＿＿＿＿＿＿＿| || (\\__/) || (•ㅅ•) || / \\ ＿||ノ ヽ ノ＼＿ `/ || ⌒Ｙ⌒ Ｙ ヽ ( (三ヽ人 / | | ﾉ⌒＼ ￣ヽ ノ ヽ＿＿＿＞､＿_／
Bye GrabMY I’ll be using MyCar from now on.
Lyft pls come to Malaysia
bullshit. on three occassions your drivers cancelled last minute with stupid excuses like tyre pancit, engine tak boleh start etc. You should then pay us instead!
Yes.. Win win situation.. U dont want to take grab, dipersilakan ambil taxi yg kadar nye termurah di asia..
I search for quickest available ride. Grab says '5 minutes away'. I proceed to book it. Driver took his time to move my direction. 10 minutes later, driver overshot & was moving away. Alas, I've to wait another 5 minutes to avoid cancellation charge...
Last month at KL Sentral, 1st driver cancel my request although I'm already infront of him, 2nd take a long detour before pick up so have to cancel, only the 3rd come pick me up. Need to consider several things first before implementing it.
drawdenomis sometimes we need to cancel due to the drivers request.... and they also cancelled my booking sometimes GrabMY
Grab is expensive nowadays.. Period.
What is this trying to solve if cancellation is less than 1%?
GrabMY what if driver cancelled my booking? Can I get the same cancelation fee from grab?
Bring back uber
metisaplana This is what happens when competing companies merge and become a monopoly.
Does that apply to GrabMY drivers too 😒
yup. how abt when they take longer time to pick us up? or the times when they cancelled our request GrabMY
How if your driver couldn't find the place or taking longer time to reach and I have no choice to cancel it...
If pay by cash how le?
The number of times drivers calls me up to request to cancel because they 'wrongly' accepted
Right. And what about when the driver cancels?
AhmEdJeLow
GrabMY can go cancel themselves.
Kalau grab yang cancel!!!!!!!🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄mengada2
What do passenger get when the driver cancelled then?
Can they also fine drivers who cancel and credit the customer's account who made the booking?