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USAA Appoints Chief Transformation Officer for the First Time in History

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Tom Troy has been appointed as the chief transformation officer at USAA, marking a significant milestone in the company's history. Troy, who previously served as president and CEO of CSAA Insurance Group, brings a wealth of experience to his new role.

For the first time in its 101-year history, USAA has a chief transformation officer. Tom Troy, who stepped into the newly created role this fall, calls it a “full circle moment.” He joins the San Antonio-based insurance and financial services giant after working as president and CEO of AAA-affiliated CSAA Insurance Group in California.

 

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