Airbnb Contacts Customers for Partial Refunds After Failing to Indicate Prices in Australian Dollars

Tens of thousands of Airbnb customers have received text messages saying they may be eligible for a partial refund. In December, Airbnb was fined $15 million for failing to indicate its accommodation prices were listed in US rather than Australian dollars. The Federal Court found between January 1, 2018 and August 30, 2021, Airbnb Ireland UC displayed to some Australian customers the total price of Australian accommodation with only a dollar sign.

Now, Airbnb is contacting some 63,000 affected customers who may be eligible for compensation, and is urging all customers who receive a text to follow the instructions to receive their refund. “Following action in the Federal Court of Australia by the ACCC, some Airbnb customers may have received a text message and emails from both Airbnb and Deloitte, who are Airbnb’s appointed claims administrators, saying they may be eligible for a partial refund for bookings made between January 2018 and August 2021,” Airbnb Australia said. “We advise these customers to follow the instructions in the text message and emails

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