PROVIDE a high level of support to Enterprise clients of a dynamic Internet Service & Network Specialist seeking your strong technical expertise to join its team as its next Senior Support Engineer. You will be responsible for providing Senior Enterprise Server support to all Western Cape clients and software support services will include Microsoft Windows Server, VMware, Veeam, Microsoft Exchange, and Hyper-V.
Analyse and solve common and complex problems through reasoning, troubleshooting and innovative thinking.Own Root Cause Analysis and Problem Management.Service Improvement –Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.Participate, lead, and initiate various projects to continually improve the customer environment.Ensure that complete and accurate resolution descriptions are captured for each ticket.
Remain courteous, tactful, honest and professional in all communication and interactions with customers and other parties.Work with executive team members, decision makers, and stakeholders to define customers’ requirements and systems goals, and to identify and resolve customer systems issues. Perform research and continued effort towards education for the purpose of improving knowledge – and experience-levels in the products/systems supported by the company and training for the team.Is a team player and ensures cohesive workflows between interdepartmental teams.Own reliable transport and Driver’s License.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here e-mail a Word copy of your CV to and mention the reference number of the job.
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