The "technology outage" that impacted McDonald's restaurants and the company's app on Friday underscores the fast-food giant's growing reliance on tech systems that are becoming increasingly common in the food service industry. Friday's outage impacted McDonald's locations across some of its global markets, including Japan, Australia and the United Kingdom, which forced many stores to temporarily accept only cash or shut down entirely in some cases.
McDonald's has looked to encourage customers to order through digital tools like its mobile app and kiosks, which made up about one-third of sales in the company's top markets in 2022.
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