A new bill has been introduced into the Senate, arguing that airlines should pay customers for cancellations and delays. The Airline Passenger Protections Private Senators Bill was introduced by Coalition senators Bridget McKenzie and Dean Smith earlier this year and is currently being debated. “Australians deserve an aviation industry where planes take-off and arrive on time, and their bags arrive with them,” the senators said earlier this year.
“This comprehensive framework sets a benchmark, ensuring that passengers are not left stranded or out of pocket due to disruptions within the control of airlines. “In contrast, Australia’s approach to consumer protections in the airline industry, while robust in theory, have often fallen short in practice.
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