Transform the purpose and role of logistics from a cost center to a creator of service-based value., whereby I agree to provide Gartner with my personal information, and understand that information will be transferred outside of mainland China and processed by Gartner group companies and other legitimate processing parties and to be contacted by Gartner group companies via internet, mobile/telephone and email, for the purposes of sales, marketing and research.
On the other hand, cost optimization activities, such as eliminating wasteful and redundant processes and creating self-service tools, are designed to drive efficiency, productivity and innovation from logistics management. Cost optimization in supply chain logistics management must seek to balance service delivery with the best customer experience, at the right level of cost to be effective. It must also engage elements of cost reduction to respond to the immediate needs of the business when that business is facing economic challenges.Operational efficiency and managing costs have always been the primary focus areas for logistics leaders.
In response, logistics leaders are prioritizing improvements to technology systems and data quality in order to drive greater visibility, tracking, route planning and a more sophisticated interface with customers.Logistics leaders find that their function is often viewed with a narrow lens. Changing leadership’s view on what logistics can offer and securing buy-in from leaders in pivoting to a customer-first focus are critical.
More than three-quarters of last-mile deliveries to end customers in North America and Europe will have near-real-time visibility with delivery windows and ETAs.
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