The Importance of Efficient Customer and Employee Training

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Customer Training,Employee Training,Business

As companies strive to stay competitive, investing in the development of their people is critical. Traditional in-house training methods have proven inflexible and ineffective. White-labelled video-based learning platforms are emerging as a progressive choice.

Given the breakneck pace of change in business today, the significance of efficient customer and employee training cannot be overstated. As companies strive to stay competitive, investing in the development of their people is critical, writes By Tebogo Moleta, MD and founder at Think Tank. When it comes to partners and customers, companies need to make it as easy as possible to do business by engaging with their products and services in the broader value ecosystem.

Traditional in-house training methods, ranging from lengthy workshops to printed manuals, have proven inflexible and ineffective because they are challenging to track, and quickly become burdensome from both a financial and administrative perspective. To overcome these limitations, organisations are looking for technology-driven solutions, and white-labelled video-based learning platforms are quickly emerging as a progressive choic

 

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