) has tasked the electricity Distribution Companies on the improvement of supply that will ensure continuous migration of customers from lower band to higher band.
According to the order, the team shall ensure timely response to customers’ complaints, fault clearing and alignment with TCN regional teams for effective load management and optimised dispatch to respective feeders.NERC also insisted that Discos shall publish the contact numbers of the service rapid response team for each customer cluster/business unit on its website and circulate the same to the customers via bulk SMS, commencing with Band A clusters no later than 12 noon today.
The order also noted that Minimum Demand 2 customers’ rose by 177 percent and that of Minimum Demand 2 Special customers increased by 236 percent. It was an average of 205 percent rate increase. “@aedcelectricity and @NERCNG, if the basis of putting customers into bands is the number of hours they receive electricity per day, it is important to objectively verify the number of hours they are served, and to have a transparent mechanism for preventing arbitrariness.”
“The average household will have to pay more for the products while consumers may purchase less as purchasing power reduces,” he said. “These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour. Our team is working to identify the customers affected and all excess charges will be refunded,” it said.