Some Scottish Power customers are set to receive refunds and compensation payments after the energy firm was found to have overcharged them at the height of the energy crisis. The energy firm charged 1,699 direct debit customers a higher rate between 2015 and 2023 - across 11 price cap periods. The rate should only have applied to those who pay by standard credit, or on receiving a bill.On average, each customer paid an extra £149 more than they should have.
Energy regulator Ofgem said Scottish Power was paying a total of £250,000 in direct refunds to affected customers as well as another £250,000 in goodwill payments. This equates to an average of £294 per customer, and all payments will be made automatically. Ofgem said Scottish Power reported itself to the regulator last summer, when it discovered that operational errors had led to the mistake.
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Source: SkyNews - 🏆 35. / 67 Read more »