to join our team and provide on-site technical support and assistance to clients or customers. As a Field Support Engineer, you’ll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.
Call Ageing – Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure. All calls to be regularly updated correctly with relevant details. Faulty Hardware – To ensure that all faulty parts are replaced and that parts removed are returned to stores
Documentation – To ensure that all forms required for processing are submitted on time – Expense claims/Leave/Standby/all other documentation.
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