Qantas app data breach allows customers to access strangers’ booking details

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Qantas customers are reporting a data breach with the national carrier’s app that allows travellers to access a stranger’s booking information. After logging into the Qantas app, customers are reporting being presented with the wrong account details, including the person’s boarding pass, points score and status tier. The user can see where the other customer is travelling to, as well as seemingly change their seats, cancel their flight or even book a flight under their name.

“I have access to the booking details, QFF numbers, status, and boarding passes of people I don’t know. Logging out and back in does nothing.” A second person said: “I was able to access full booking details, including the ability to cancel someone’s flight to Europe.” Another person reported seeing a different account each time they opened the app. Qantas confirmed it was aware of the issue.

 

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