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Zestlife’s contact centre achieves remarkable turnaround after optimising its Telviva investment

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Zestlife News

Contact Centre,Telviva,Financial Services

Challenges that were resolved included dropped calls, long wait times and no customer context visibility for agents.

* Improved customer service and sales.Zestlife is a financial services provider that offers insurance products, including gap cover, dental cover and credit protection. With such a wide and comprehensive array of insurance products, Zestlife has built its business on being passionate about its customers and treating them fairly. This requires efficient and effective management of customer communication and engagement.as it is where customers interact with the business.

Through the Telviva technical team’s close collaboration with Swain, the Zestlife staff gained an understanding of how to set up and effectively deploy the Telviva solutions. Ultimately, the successful turnaround of the contact centre has enabled flexibility, agility and scalability for future growth.

 

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