Junior support engineer at Adapt IT

The candidate will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she will also be expected to do standby duty. As this is a very busy environment and continuous delivery is expected. The ability to work under pressure is essential. He /she will also be required to assist the developers troubleshooting the system. He/she will also form part of a larger team and must be a good team player.

• Providing timely technical support to customers via various channels such as phone, email, Freshdesk• Attend to all logged support incidents and calls.response/resolution.• Perform root cause analysis using the RCA template when required.• Increase customer happiness and retention by meeting and exceeding customer support service levels.• Manage and perform code deployments.customer.

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