iFixit Ends Samsung Collab, Questions Samsung’s Commitment to Repairs

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After two years, third-party repair company iFixit and Galaxy smartphone maker Samsung end their partnership.

When the partnership was, iFixit said its goal was to build “an incredible, repair-friendly ecosystem.”

“We aimed to set the gold standard for repair documentation and empower local independent repair businesses with the tools and parts they needed to thrive, all while keeping Galaxy devices running,” iFixit said inThe company expanded on the news and blamed obstacles from Samsung leading to the end of the partnership.

“As we tried to build this ecosystem we consistently faced obstacles that made us doubt Samsung’s commitment to making repair more accessible,” iFixit explains. “We couldn’t get parts to local repair shops at prices and quantities that made business sense. The part prices were so costly that many consumers opted to replace their devices rather than repair them.

Further, the repair company will continue to sell parts and repair fix kits for Samsung devices, source OEM parts when available, and indicate whether parts are original or aftermarket. iFixit has done this for Samsung devices since before the partnership and it does the same for Apple repair parts, for context.

“Though we are sad that Samsung isn’t coming along, we’re continuing our march into a more-repairable future,” iFixit says. “We’re shipping more parts to people all over the world, expanding awareness of third-party repair, and proving to manufacturers of all stripes that repair is good business.”

 

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