VANCOUVER — Women's Shelters Canada is calling on phone companies to adjust how they respond to those escaping from domestic violence, saying the costs of changing a phone number and difficulties leaving a shared plan are key barriers for victims.
"It's really important that telecom companies are able to respond to this because illegal acts like harassment and threats through technology — they're allowing this to happen through their services." In order to test how companies reacted to requests for help leaving an abuser's plan, staff members in Ontario and B.C. contacted customer service agents at Bell, Rogers and Telus, Wong said.
Wong, who was one of the staffers to make the calls, said there"weren't a lot of options" made available. It also suggests making it easier for customers to leave shared plans without authorization from the account owner and that they offer fee waivers in cases of domestic violence, without requiring documentation through a police report.
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