Could debt collectors send you texts, emails? Consumer groups fear CFPB may allow it.

Kathy Kraninger, director of the Consumer Financial Protection Bureau , speaks during an event at the Bipartisan Policy Center in Washington, D.C. The agency is expected to unveil new rules in several weeks that spell out what debt collectors are allowed to do when it comes to trying to collect payment.

The $11 billion industry has been anxiously awaiting the proposal, hopeful that the Trump administration would set out clear rules, including allowing debt collectors to email and text consumers. Consumer advocates, meanwhile, have asked the CFPB to stop debt collectors from harassing consumers and collecting on “zombie” debts.The proposal comes as the CFPB undergoes a radical makeover under the Trump administration.

The proposal on debt collection rules is expected to launch another major fight. The country has more than 7,000 debt collectors who made over $1 billion combined last year, according to data from industry researcher IBISWorld. In 2018, the CFPB said it received about 81,500 complaints about debt collectors, making the industry one of the most common sources of consumer complaints.

“Millennials like me don’t answer their phone,” she said. “Respectful communication in a way that is helpful to the consumer will benefit both parties."

CFPB was gutted... by congress..

Of course they will, because this administration doesn't care about consumers, just dollars.

45 killed the CFPB. It's there in name only.

That's sure to shut down the market for them, eh?

All you need is an App like WhatsApp and texts will be controlled

My mom is in a nursing home. When she has an outside medical appt the staff isn’t smart enough to triage her insurance. Then I get calls from a collection agency who refuse to talk to me because my mom is in a facility. The last collection bill was 34.00

Just block them. By law you have the right to ask for all communication to be by US Mail.

We need TED Talk about how to block on our phones and computers.

Hahahaha -- Phone Provider Block. IP Block. Mail Server-Side Block. NEXT!

Companies will block them lol

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