Telstra’s top technology executive says the telco’s recent decision to cull almost a tenth of its workforce was unrelated to its use of AI as the company prepares to join a UN group promoting ethical development of the nascent technology., prompting media headlines that the cuts were “AI’s first wave” and “AI taking over” amid growing fears over the technology’s potential impact on the workforce.
“When it comes to AI, I think our approach is that, right now, there are so many use cases ... For instance, AI can help us proactively help our customers so they avoid calling us. There is efficiency gained from AI, but it’s not linked .
Telstra is joining other member organisations, including Microsoft and Salesforce, and the group will work on AI policy development in areas including data governance and diversity. “It’s also an acknowledgement of Australia to be invited to this. I think Australia needs, as a nation, companies that lead both in applying AI but also ensuring AI is responsible.”Questions around the ethical use of data to train AI have stirred controversy recently.
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