Car dealerships hit with second day of massive computer system outage

📆 6/20/2024 6:43 PM
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A second cyber incident at data provider CDK Global, whose software is used at 15,000 auto dealers, continued to slow operations to a near-standstill Thursday at US and Canada dealerships, the company said in a message sent to dealers.

Thursday, June 20, 2024 5:55PM

Later that day the company announced that most of the critical computer systems were back online. But Thursday morning, the company sent dealerships another message indicating things had a taken a turn for the worse. At a minimum, the message said, computer systems would be down all day Thursday, according to a message CDK sent to auto dealers. That message was shared with CNN by a dealer who asked to remain anonymous to protect his relationship with CDK.

"We have customers coming in today who had deals saved in the system," said Jeff Ramsey, an executive with Ourisman Auto Group, which is headquartered in Maryland.

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