“Where did they find these guys?!” is a question often asked by nonprofit Delaware Valley Consumers’ Checkbook members when rating moving companies they’ve used. Sometimes, it is used in appreciation of staff who showed up on time, worked fast, minimized breakage, and charged reasonable rates. On the other hand, an alarming number of consumers are frustrated by companies that arrived hours or days late, lost or broke possessions, reneged on promises, and overcharged.
Be sure to get prices from several companies. Estimates should detail the services to be performed and include an inventory of items to be moved; otherwise, on moving day you may get into a dispute with a mover who wants to charge extra for work you thought the estimate included. For local moves, companies usually base their charges on the number of workers and amount of time containers. Most companies if asked will offer estimates with caps—you won’t pay more than the cap, and you’ll pay less if it takes less time than estimated. Checkbook strongly recommends you get an estimate with a cap. Otherwise the company may work slowly, and you’ll pay more than estimated. Also, without a binding price from each company, you lack a sound basis for comparing prices.
As with local moves, for long-distance moves you should get either binding estimates or estimates with a binding maximum.
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