Tech Firms Prey on Poor Under Guise of Expanding Access to Financial Services

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Finance, technology and social media companies often position themselves as solutions to problems they helped create.

OpenAI CEO Sam Altman walks on the House side of the U.S. Capitol on January 11, 2024, in Washington, D.C.OpenAI CEO Sam Altman walks on the House side of the U.S. Capitol on January 11, 2024, in Washington, D.C.surrounding the project, Altman believed Worldcoin could enable a crypto-based global universal basic income , where people receive money on a routine basis with no strings attached.

In 1995, Online Resources promised to give people “greater control of their finances” through their electronic money transfer services and, in 1997, Block Financial Corporation’s president claimed underwriting loans online would help borrowers to “maximize their financial freedom.” Presumably, debt would set customers free. In 2020, Ally Financial Inc. promised to “tackle America’s savings challenge,” echoing aof people who struggle to come up with $400 in an emergency.

Companies used language that disguises the ways people can be separated from their data and information. This pointed to a potential gap between companies’ public messaging and users’ experiences, similar to the ways people described being conflicted about giving their biometric data to Worldcoin.

In using words like “verification” and “authentication” and “encryption,” companies attempted to promote a sense of security and privacy. Though, just because data or information isThe patterns that emerge in our study show how companies can make promises while simultaneously offering marginalized people up for new and potentially exploitative products and services.

 

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