This past May, NBC 5 Responds helped a Riverside nonprofit recover nearly $30,000, which Brown Paper Tickets withheld, without explanation, for almost a yearAn Oak Park children’s non-profit is the latest Illinois organization to say a ticket management company held their fundraising profits hostage for more than a year.
Every year, the chorus hosts just a single fundraising event to raise money for necessities like rent and uniforms. In May 2023, Kitto hired a ticket management company called “Brown Paper Tickets” to help with the fundraiser. NBC 5 Responds discovered that this is far from the first time Brown Paper Tickets has owed consumers money, with teams across the country fielding complaints about the company for more than three years.
“All the fundraising and the knocking on doors and all the contributions from my community in Oak Park... all of that just basically evaporated because we hadn’t received any of the payout from Brown Paper Tickets,” Kitto said.
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