The ACT's Motor Accident Injuries insurance scheme leaving some car crash victims traumatised and out of pocket

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Canberra,Local News,Local

A replacement scheme for the ACT's CTP laws has left victims of car crashes being 'drip-fed' support by their insurance companies. They, and their lawyers, say the system's not functioning.

The ACT's Motor Accident Injuries insurance scheme has been criticised by some victims who say it's been a minefield to navigate.

They sought advice from solicitors, who advised them it was up to them to deal with insurance companies. Mr Seary has been through one assessment, which must be completed with an appointed provider, rather than his own medical team of a GP, psychologist and psychiatrist who have been monitoring and treating him over the past few years.

"Mental exhaustion is a prominent part of my life, that's perhaps why I can't work at the same capacity as I did prior to Lachlan's accident," Mr Seary said. Even the simple task of cleaning his house has become too much for him to manage and a friendly pat on the shoulder from a work colleague reduced him to screaming tears.On top of that, he spends a lot of time dealing with lengthy forms and insurance companies.

The ACT's Motor Accident Injuries insurance scheme has been criticised by some victims who say it's a minefield to navigate.And, he said the information wasn't easy to either find or understand and there wasn't anyone who could explain what was going on to him."Without seeing a light at the end of the tunnel, it's very hard to keep going."

It was 2019, after a lengthy consultation process in the ACT Legislative Assembly, by the time the laws passed and a hybrid defined benefits scheme was ready.Chief Minister Andrew Barr promised in 2019 the new scheme would allow for "fairer, faster and more comprehensive support". But Mr Treloar said most of the people — including the Searys — were frustrated and angry well before that point.The MAI scheme is required to be reviewed every three years and the first of those reviews was quietly released earlier this year.

Ms Holmes said the old scheme had also taken time, an average of three years, for a claim to be settled.

 

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