DAC Systems, which positions itself as a leader in integrated business solutions, says companies should use cloud private branch exchange environments to enable a more integrated and secure communication infrastructure. This is especially important at a time when a distributed workforce needs to operate effectively regardless of geographic location.
However, businesses must also navigate certain challenges when implementing cloud PBX systems. Ensuring consistent call quality over the internet can be a significant hurdle. Cloud PBX systems offer various features that significantly enhance return on investment by introducing automation. These advanced tools reduce call costs and eliminate unnecessary processes, streamlining business operations. "Automation not only reduces call costs, but also cuts down on unnecessary processes. These features direct customer requests to the correct person or information, allowing business owners to focus on building their business," says Rüsch.
Microsoft Teams provides comprehensive security features, including call encryption, access control and call quality monitoring. These measures ensure that businesses can maintain secure and reliable communication channels, protecting sensitive information and maintaining customer trust. "Teams allows for call encryption, access control and monitoring of call quality, ensuring secure and reliable communication," adds Jackson.