Customer service getting worse as airlines and telecom companies struggle

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Aer-Lingus News

Ticketmaster,Credit-Unions,An-Post

Aer Lingus and Ticketmaster slide on the annual Customer Experience survey

After two years of rising scores, Ireland’s Customer Experience score fell by 1.9 per cent with 42 per cent of companies’ overall scores falling, the annual CXi survey of Irish brands published on Tuesday suggests.

Aer Lingus’s decline is linked to recent industrial action while Power City’s fall appears connected to a decline in value and staff scores by consumers, the survey, carried out by Amárach Research, suggests.continued to feel the wrath of customers along with brands such as Fastway couriers and Irish Water and although Ticketmaster climbed one place to 146th place, it remains rooted to the bottom end of the table alongside last-placed Facebook, Instagram in 147th and Google in 144th.

He expressed the view that if the survey had taken place after the Oasis ticket sale it “would have recorded an even lower score”.

 

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