Frustrated with customer service from phone and internet companies? Pa. attorney general wants to fix it.
You’re not alone. Pennsylvania Attorney General Michelle Henry said she’s heard residents’ complaints, and wants to make it easier for them to reach a human being when trying to solve consumer woes., led a group of state attorneys general, including New Jersey’s Matthew Platkin, in writing a letter to the Federal Communications Commission
“Internet, cable, and broadcast satellite use is part of daily life for so many Pennsylvanians, so customer service should be up to par when consumers have issues with services they are paying for,” Henry said in a statement. The officials are asking for all providers, not just cable companies, to better train representatives, shorten wait times, and ensure convenient bill-payment and customer-service-center locations. Representatives should receive ongoing training to ensure they are sharing accurate information with customers, the attorneys general said, and recordings of conversations should be available to customers upon request.