AI company says its chatbots will change interactions with teen users after lawsuits

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Character.AI users can create original chatbots or interact with existing bots. Two lawsuits allege those bots harmed teen users.

Character.AI, the artificial intelligence company that has been the subject of two lawsuits alleging its chatbots inappropriately interacted with underage users, said teenagers will now have a different experience than adults when using the platform.Character.AI users can create original chatbots or interact with existing bots. The bots, powered by large language models , can send lifelike messages and engage in text conversations with users.

The safety features include modifications to the site's LLM and improvements to detection and intervention systems, the site said in a news release Thursday. Teen users will now interact with a separate LLM, and the site hopes to 'guide the model away from certain responses or interactions, reducing the likelihood of users encountering, or prompting the model to return, sensitive or suggestive content,' Character.AI said. Adult users will use a separate LLM.

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