Taking to his social media pages on Thursday , independent journalist Ken Klippenstein shared what he claimed to be Witty’s letter to UnitedHealth staff.UnitedHealth Group, a major US healthcare company, is reeling after the murder of one of its top executives, Brian Thompson
“I wanted to let you know that I appreciate all the diligent work did in helping me get a medication that I desperately need,” one anonymous patient message in the memo read. “I want to be a member that says there are good people at United. They really do care.” UnitedHealth CEO Andrew Witty just sent a memo to staff hailing late CEO as “one of the good guys” who had “a profoundly positive impact on the lives of so many people.” Witty adds: “He was certainly one of the smartest guys. I think he was one of the best guys.”…
“No plan of action to improve customer satisfaction, not even to salvage reputation. No mention of any concrete employee support service such as a mental health hotline. “There’s no value in engaging with the media,” United Health CEO tells employees in internal video leaked to me.