New broadband rules revealed: Four ways firms will now have to help YOU

Everyone should expect to be treated fairly from their provider, but that hasn’t always happened in the pastSharon White, Ofcom Chief Executive, said: “Our fairness programme is delivering real benefits for customers – putting money in their pockets and helping more people get fairer deals.

erm, where is this help ? like waiting online to get an advisor for an hour and the chat disconnects before nothing gets done ? or do the same on the phone with horrendous call fees with 10 redirects ? hold breath.. no ty.

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