PUTRAJAYA: The seven telecommunications companies which have signed the “Consumer First” pledge must comply with the proposed General Consumer Code of Practice which prioritises complaint resolution and customer service quality, said Communications and Multimedia Minister Gobind Singh Deo.
The proposed code underlines, among others, the need for 60% of the complaints received to be resolved within three working days, 90% within five working days, and 95% within 15 working days, he said. “I hope with this pledge, the problems faced by service users can be addressed urgently and the number of complaints regarding the quality of service will be reduced,” he said in a statement yesterday.
Gobind said the use of fixed broadband service had shown an increase of up to 21.7% over the past six months through the reduction of broadband prices by 49% and the increase of speed, but still many complaints had been received.
User/consumer made complain—telco calls user for a general chit chat—-telco claims case settled—- MCMC accepts telco’s word and closed the case. Even a retard could do a far better job.
Good move.
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