Employee experience is a more ambitious and holistic approach to engagement. For decades, the primary end goal of engagement efforts was increased performance and reduced turnover. Those remain important objectives, but the new approach embraces the employee as a whole person. The goal now is to create jobs that are not just satisfying, but meaningful.
In that same vein, creating an optimal employee experience is not just a matter of fine-tuning a job and adding additional perks. It represents a fundamental shift in perspective—looking at the workplace through the lens of the employee and not the employer. This shift parallels the emergence of the idea of servant leadership–leaders who focus on helping their employees thrive.
The bottom line is that you do not want employees seeing their work as competition with the other parts of their lives. The technological tools we have at our disposal now allow us to customize the work experience and keep our talent happy, and we should not pass up that opportunity.Just as often as employees leave for better pay, they also cite opportunities for personal and professional growth.
Trust and belief—in conjunction with the knowledge that a company is doing everything it can to invest in its employees’ wellbeing and self-development—translates into motivation. Motivated employees not only have a positive work experience, but they also improve company culture and engagement.
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