How the banking industry is working to help code the right values into artificial intelligence

Artificial Intelligence — technology with the power to absorb billions of pieces of data, analyze its contents, then use that information to learn and make decisions in real time — is here. No longer simply the plot from futuristic Hollywood action movies or sci-fi novels, AI is now powering a future filled with potential.

Earlier this summer, TD Bank Group brought together some of the best thinkers in the AI field — academics, bank technologists, fintechs, global consultants, public sector leaders — and asked them to work with us to identify critical areas of focus for the financial services industry. The group analyzed different possible scenarios that could impact our industry, our customers and society at large and worked backwards to pinpoint the critical decisions that could inform the outcomes.

A second focus is “negative bias.” AI must not develop bad habits or use data to pre-judge outcomes without taking unique, human situations into account. If programmed or used incorrectly, AI can learn the wrong lessons and start categorizing people and data into buckets that unfairly disadvantage certain groups or demographics.

As an industry, we need rigorous processes to preserve the trust that repeated polls indicate Canadians have in their banks. With AI, as with any business decision at the bank, preserving that trust remains central to our innovation strategy. From cybersecurity to customer education, financial institutions invest heavily to protect and secure the firms’ and customers’ data and privacy.

Translation: The humans are corrupting, logic, reason, and evidence. Didn't TD Bank see '2001: A Space Odyssey?' The HAL 9000 had a breakdown for the very reasons TD Bank is altering their financial software for 'diversity and inclusion.' Hofstadter-Moebius loop certain.

I recognize the headline for this article is using English words, but in that arrangement they make zero sense.

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