In a statement, Socioeconomic Planning Secretary Ernesto M. Pernia said that citizens and businesses appreciate it when frontline service providers care about providing what their clients came for as fast as they can, and by all ways and means.
RA 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 effectively amends ARTA, which seeks to promote ease of doing business in the country by cutting red tape in government agencies that delay the delivery of responsive services. Conversely, the evaluation revealed that clients are most dissatisfied when they pay hidden costs, i.e., extra requirements/costs that are not specified in the Charter or under-the-table payments.
A strategic framework must also be developed to ensure that the higher-level outcomes of the EODB Law are articulated with these efforts.