Some customers have posted online saying their tours were cancelled and they were still chasing refunds from Bundaberg Whale Watching.
"I am now told I can't leave a message because the mail box is full. I have had my trip cancelled and changed three times," she said."Everybody who had cancelled trips have had their refunds activated through our booking agent," he said.Under Queensland legislation, whale-watching companies require permits to operate in a marine park.
"In response DES [Department of Environment and Science] has been in contact with a vessel operator to ensure they are aware of the requirements for operating these tours in a marine park," the spokesperson said. "We go straight out between the Great Sandy Marine Park and the Great Barrier Reef Marine Park, which is basically no-man's land in between the two marine parks," he said.