months of battles in boardrooms, the courts and on Twitter pitted Edward Rogers against his late mother Loretta and sisters Martha and Melinda Rogers-Hixon. When the dust settled, CEO Joe Natale – the former head of Telus – was out and Mr. Staffieri was in. What is Mr. Staffieri’s take on the family feud?
Rogers director Robert Gemmell, a retired investment banker, said the common ground between chair and CEO is a focus on operational results. He said outsiders tend to underestimate Edward Rogers’s insights, gleaned over two decades of experience in the trenches, including a six-year stint running the cable division. “The thing you need to remember about Edward is he knows this business cold.”
Mr. Staffieri runs Rogers from a modest office – picture the living room of a suburban home – dominated in part by two screens. On one wall hangs a muted TV, tuned to Rogers-owned Citytv news. On the other is a massive computer monitor charting the state of the company’s operations. The CEO can glance at it and see wait times at call centres, and then flip to traffic levels across the network, in real time.
😂 GoodOne
Next he should try calling their Customer Support line to see if he can get thru the roadblock menus to actually talk to a real live person
I do have to say the customer service is much better than 10 years ago. Much much better.
PR at work.
lol break off some of that disproportionately large pay cheque to staff and then leave Tony.
Well ... The problem is not in the stores ... Its in the network!
Much needed. So called customer service and prices are terrible Rogers