The company at this point has a choice. It can opt to resolve the problem to the satisfaction of their customer or it can opt not to do that.
But enough of that for now. It is the new year, so we are going to start in an upbeat sort of way by sharing some more of the good news stories Pricewatch readers have sent us over recent times. She called a breakdown assistance service who towed her car to the nearest garage “which happened to be Lehane’s the next morning. As I walked in I was approached by Bernard and I explained my predicament. He informed me that they were backed up for the following two weeks.”
“However, the hinge for the passenger side snapped when I was trying to put it back in place. I went back into the shop to buy a new passenger side wiper. However, rather than selling me a new one, staff there came back with a new hinge that they knew was in the back of the shop. He then fitted both hinge and wiper, no charge. I’m a full-time student and this saving really mattered.
“I learned last Friday my points from Boots store card were unused for 12 months and lost! I contacted them and had them restored as goodwill gesture :) V happy! Beware all, use points within 12 months.” – Lucy
Can we have a more regular positive stories post about great customer service by companies, it’s as important if not more than the negative. Great article.