“We view it not only as a major hub, but we also view it as a gateway,” Tzitzon says. “So you should expect to see us continuing to invest in this market and continue to hire in this market for the foreseeable future,” he says.
“I think this is a moment where businesses recognise that they’ve got to rethink how they run. Businesses want to increasingly create far better experiences for their stakeholders than has historically been the case. Because that’s how you differentiate in terms of the customers you want to keep, or the employees you want to keep. So the tailwinds for us are what businesses are investing in.
“Running a fast-growing, highly profitable company basically signifies to the market that we know what we’re doing, and our customers are adopting our software,” he says. “We need people to help meet the demand that we see in the market. I personally feel like the company’s in really strong condition.”
“Even with the changes that have happened in tech, it’s still a tight labour market for other industries. So if you can’t retain people and keep them motivated, which increasingly is about helping them do the work they signed up to do and not take hours and days to do frankly dumb administrative things that we should be able to automate – that’s purpose-built for ServiceNow,” Tzitzon says.