Warranty company refuses repair and offers cash back instead. But where is the money?

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Eight months after a check was promised, the homeowners said they received nothing.

Their double wall oven went kaput in May 2020.

“Total Home Protection refused to pay because they claimed it could break again and gave us $350 instead,” David Mason said, and they used the money to get it repaired themselves.Next, in June 2022, their clothes dryer stopped working. New Jersey consumers have filed 141 complaints against ServicePlus with the Division of Consumer Affairs since 2017, the agency said. Of those, 65 have been closed and 76 remain “open and under review.” There were also 84 complaints filed against Total Home Protection, all of which are closed, Consumer Affairs said.filed against ServicePlus, accusing the company of violating telemarketing laws.

 

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If they did even 5 minutes of research, they’d have found these home warranty companies are a ripoff. Caveat Emptor. But in today’s America everyone is a victim.

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