John Chambers, Cisco, says “at least 40% of all businesses will die in the next 10 years… if they don’t figure out how to change their entire company to accommodate new technologies”. Digital transformation focuses on integrating digital technology into every part of a business, improving how it operates while delivering value to customers.
Besides, digital technologies are helping businesses to transform their operations in several notable areas:System Process Automation is a major driver of improved operations. Businesses leverage AI and RPA to automate monotonous tasks and business processes. This reduces human error while improving efficiency by letting employees focus on more strategic tasks.
Work-from-home gained speed through digital technologies. Businesses leverage collaboration tools like video conferencing, project management software, and cloud storage to allow employees to work from anywhere. This has increased flexibility for employees and lowered costs associated with office space and commuting.
Employees play a major part in the DT process. Offering them the needed training and support to adapt to new technologies is critical. Engaging employees throughout the process and soliciting their feedback can also increase buy-in and adoption. Data is a valuable requirement in DT. Businesses should use data analytics to glean insights into customer behavior, market trends, and operational performance, and leverage these insights to inform their decision-making process.