Those are the words of Andrea, voicing a truth all Arizonans know. But surviving in the desert without air conditioning is what Andrea and her family were forced to do. Their A/C stopped working in April of this year.
"He says it's not going to last that long because of the other parts that are so old. This house is over 20 years old and that's how old the air conditioner is," explained Andrea. She questioned why Home Warranty of America would bother fixing a unit that was decades old. But, more than a month and a half later, Andrea's air conditioning was still broken and Arizona temperatures were reaching excessive levels.
However, we did learn the company is now under the umbrella of Choice Home Warranty. According to Choice Home Warranty's website, it acquired Home Warranty of America in 2022. We reached out to Choice Home Warranty as well, but never received a response. The Let ABC15 Know team reached out to the Arizona Attorney General's Office and learned the lawsuit and investigation are still ongoing."I purchased my home warranty to protect things such as my air conditioner," she explained.
Remember, in Arizona, if you're not happy, you can cancel the contract and receive a prorated refund.